.ZA ADR PROCESS

Domain Disputes

.ZA ALTERNATIVE DISPUTE RESOLUTION PROCESS

The Domain Dispute Resolution process has set of rules (regulations) and follows a clear path made up of different stages.

STAGE 1 – THE COMPLAINT AND THE RESPONSE

The Complainant submits their complaint to a .za accredited ADR Provider. The ADR provider then sends a copy of this complaint to the registrant, and if applicable, the end user of the domain name.

The registrant has a set time frame as provided in the regulations to submit a response. This is then sent to the Complainant, who can comment on it.

STAGE 2 – MEDIATION

If there has been a response, the ADR Provider must refer the complaint to .ZADNA for free mediation service in an attempt to settle the dispute.

One of our trained mediators will help the parties discuss how they could do this – they will be completely neutral, and won’t judge the case.

Mediation is always confidential.

STAGE 3 – ADJUDICATION

If there was no response, or if the case couldn’t be settled by mediation, the Complainant has the option of paying a fee to appoint an independent adjudicator, to make a decision about what should happen to the domain name.

In instances where parties failed to come to a settlement during mediation, the complainant must pay a fixed fee in the sum of R10 000 (ten thousand South African rands) to the provider for one adjudicator or a fixed fee in the sum of R24 000 (twenty four thousand South African rands) for three adjudicators to decide the dispute, if the complainant elects to have the dispute decided by three adjudicators.

The adjudicator will explain the cases put forward by both the complainant and the respondent.

In cases where there was no response, the Complainant can opt for the adjudicator to make a summary decision on the case. In cases of summary decision, the fees shall be reduced to 50% of the initial fee.

STAGE 4 – APPEAL

Either party shall have the right to appeal a decision by submitting a statement of intention to appeal together with the appeal fee within four days after the receipt of the decision.

FINAL STAGE – CLOSURE

If the adjudicator awards a transfer, cancellation or suspension of the domain name, the registry operator (ZACR),will make the required changes to the domain name registration records.

.ZADNA will also publish the adjudicators decision on the official ZADNA website.

If there was an agreement in mediation, the mediator will help the parties fulfil the terms of their agreement and also communicate the settlement outcome i.e transfer to ZACR

.za domain name disputes

DOMAIN NAME DISPUTES

What is .za Alternative Dispute Resolution (ADR) ?

CONTACT US IF YOU HAVE QUESTIONS
what is a domain name

DOMAIN NAME FAQs

What is a Domain Name? How do Domain Names work?

image
https://www.zadna.org.za/wp-content/themes/blake/
https://www.zadna.org.za//
#26ade4
style1
paged
Loading posts...
/usr/www/users/zadnarvwqz/
#
on
none
loading
#
Sort Gallery
https://www.zadna.org.za/wp-content/themes/blake
on
yes
yes
off
Enter your email here
on
off