The ADR Regulations require each provider to pay 10% of the fee of each resolved dispute to ZADNA. ZADNA is required to use this money to set up a fund to assist those persons wanting to lodge ADR disputes, but having no money to afford the ADR fees.
ZADNA’s has application procedure and eligibility guidelines that applicants should use to apply for ADR financial assistance.
An application procedure and eligibility guidelines were approved by the Authority’s Board of Directors in 2007.
The ADR financial assistance application form can be downloaded here