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The Minister of Communications promulgated the Alternative Dispute Resolution (ADR) Regulations in November 2006 to resolve disputes relating to domain names registered the co.za domain. In terms of the ADR Regulations, the Authority is mandated to accredit suitable service providers to provide ADR services, and to receive fees from the providers for each resolved dispute.

There are two panels that can hear a dispute. Fees differ depending on the panel chosen:

  • One (1) adjudicator panel – for a fee of R10 000 (ten thousand Rand)
  • Three (3) adjudicator panel – for a fee of R24 000 (twenty four thousand Rand)

The parties to a dispute choose the panel they wish to use.