.za Domain Name Authority

Accreditation of ADR Service Providers

The Minister of Communications promulgated Alternative Dispute Resolution (ADR) regulations (click here to download) in November 2006 to resolve disputes relating to domain names registered under certain portions of the .za name space. The .za Domain Name Authority has been mandated to accredit suitable service providers to provide ADR services.

The current accredited ADR providers are:

  • Arbitration Foundation of Southern Africa - http://www.arbitration.co.za/
  • South African Institute of Intellectual Property Law - http://www.domaindisputes.co.za

The Disputes resolved include:

  1. (ZA2007-0001 / mrplastic.co.za)
    The Dispute has been refused. The 2nd Level Administrator will be requested to remove the current suspension. Download the adjudicator decision (pdf348KB)
  2. (ZA2007-0003 / telkommedia.co.za)
    The Adjudicator orders that the domain name telkommedia.co.za be transferred to the Complainant. Download the adjudicator decision (pdf162kb)
  3. (ZA2007-0004 / 5 telkom domains)
    Telkom has recently won a dispute authorising the co.za administrator to transfer to Telkom 5 domain names which were previously registered by another registrant. Download the adjudicator decision (pdf166kb)
  4. (ZA2007-0005 / phonebook.co.za / whitepages.co.za)
    Telkom's attempt to get back phonebook.co.za and whitepages.co.za have been refused in terms of the .za ADR regulations. Download the adjudicator decision (pdf183kb)
  5. (ZA2007-0007 / fifa.co.za)
    Recently, SAIIPL, one of the accredited co.za ADR providers, decided a dispute which gave back fifa.co.za back to the world football governing body, as the registration was found to be abusive. Download the adjudicator decision (pdf73kb)
  6. (ZA2007-0006 / standerdbank.co.za)
    Recently, Standard Bank won a dispute against a registrant who had registered a number of domain names based on typo errors of standardbank.co.za. Download the adjudicator decision (pdf80kb)
  7. (ZA2007-0008 / privatesale.co.za)
    A dispute lodged by the registrant of www.private-sale.co.za to have www.privatesale.co.za ruled as an abusive registration was recently refused by an SAIIPL adjudicator. Download the adjudicator decision (pdf142kb)
  8. (ZA2007-0009 / oxycell.co.za)
    Recently, a decision was made to have oxycell.co.za transferred to Holistic Remedies (Pty) Ltd on the grounds that the registration constituted an abusive registration in terms of the ADR Regulation. Download the adjudicator decision (pdf126kb)
  9. (ZA2007-0010 / mwebsearch.co.za)
    Multichoice Subscriber Management recently won a dispute to have mwebsearch.co.za transferred back to itself. Download the adjudicator decision (pdf89kb)
  10. (ZAAP2007-0005 / whitepages.co.za)
    SAIIPL, an accredited ADR provider, recently adjudicated the appeal of Telkom, and the appeal was not successful. Download the adjudicator decision (pdf41kb)
  11. (ZA2007-0011 / vcbet.co.za)
    An adjudicator from the SAIIPL, an accredited co.za ADR provider, recently ordered that vcbet.co.za be transferred to Victor Chandler International after the adjudicator found the registration to be abusive. Download the adjudicator's decision (pdf108kb)

Other supporting documents (from 7 May 2007)
Press release - 25KB pdf
ADR guide - 37KB pdf
ADR FAQs - 54KB pdf
ADR intro presentation - 46KB
ADR specs presentation - 187KB

Invitation to Apply

The Authority has an open call for applications for accreditation as ADR service providers, from suitably qualified persons. Applications for accreditation will be processed in the ordinary course of business.

Proposals should be submitted by email to , by post to P.O. Box 5918, Halfway House, 1685 or by hand to .za DNA, No. 25, 2nd Floor, The Business Centre, 377 Rivonia Boulevard, corner 12th Avenue, Rivonia, Gauteng. Proposals should not exceed 20 pages (excluding attachments) and should adhere to 1.5 spacing and a font of 11. Proposals posted or hand delivered must be accompanied by a soft copy (CD/DVD or memory stick) which will not be returned. Please send ADR related email to: .

Should you have any queries, please do not hesitate to contact:
Vika Mpisane (Mr.)
General Manager
.za Domain Name Authority
Tel: (011) 275 0082

ADR financial assistance
The Authority is required in terms of the ADR Regulations to provide financial assistance to needy and deserving persons who require such assistance. An application procedure and eligibility guidelines were approved by the Authority's Board of Directors and are available here. An application form can be downloaded here.

Contact email:

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